ARMR PPF Returns, Refunds, and Cancellation Policy
This return policy applies only to ARMR PPF products, for other Wrap Fresh products, please see the Wrap Fresh Return Policy.
ARMR PPF Returns
To initiate a return, please contact us at wrapfreshco@gmail.com or fill out our Help Form. Include your full name, order number, and the reason for return. We will provide you with details on how to return your product. All returns are subject to a restocking fee. See below for details. Please do not return an item without written approval from Wrap Fresh, as this may result in forfeiting your return. Please take note of the restocking fee listed below. To qualify for a return, you must meet the following requirements.
- The return must be initiated within 10 days of receiving your product.
- The roll must be in the condition that you received it in once returned.
- The roll must be in its original, undamaged box.
- The roll can not be used, damaged, cut, unrolled, or untaped.
Restocking Fee
All ARMR PPF returns are subject to a 25% restocking fee that will be subtracted from your total refund for all returns. Wrap Fresh will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
Return Shipping
ARMR by Wrap Fresh is not responsible for the cost of return shipping. It is up to the customer to correctly package the contents and return the product to Wrap Fresh.
Damaged or Defective Product Returns
If your product arrived damaged, incorrect, or defective, you may be eligible for a free replacement. Please inspect your order within 10 days of receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. If your package was damaged in transit, you will need to file a claim through the carrier. If the product is defective, you may be asked to return the product so that it may be evaluated by Wrap Fresh. Please get in touch if you have questions or concerns about your specific item. wrapfreshco@gmail.com Visit the ARMR Warranty page for warranty information.
ARMR PPF Order Cancellations
If you need to cancel your ARMR PPF order, please email Wrap Fresh at wrapfreshco@gmail.com with your order number and the email address used to place the order. Important Note: Orders that have already been fulfilled can not be cancelled and instead will be processed as a return and subject to a 25% restocking fee. All orders marked Ready To Ship are fulfilled within 1 business day (Monday - Friday 9 am - 5 pm MT) and do not qualify for cancellations once fulfilled. All orders marked Made To Order (MTO) or Production Lead Time begin production within 1 business day and can not be cancelled once production has begun.
Refunds
You may be entitled to a full refund if your order is damaged, defective, or incorrect. All returned ARMR PPF rolls are subject to a 25% restocking fee and will be subtracted from your total refund for any returns initiated after the 24 hour window. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at wrapfreshco@gmail.com and also contact your bank.
This return policy applies only to ARMR PPF products, for other Wrap Fresh products, please see the Wrap Fresh Return Policy.
ARMR PPF Warranty
This warranty policy applies only to ARMR PPF products and does not apply to other Wrap Fresh products.
ARMR Warranty Obligation
ARMR by Wrap Fresh will provide replacement material for the specified amount of product deemed defective in accordance with this warrant policy. If replacement material is not sufficient in satisfying the claim, ARMR by Wrap Fresh, at its sole discretion, will determine if credit shall be issued.
ARMR 7-Year Limited Warranty
In order to qualify for the ARMR Installer Warranty ARMR PPF must be installed by an Authorized ARMR by Wrap Fresh Installer to be valid. ARMR PPF warrants the product to be free of manufacturer defects, bubbling, cracking, delamination and discoloration for up to 7 years from date of purchase. This warranty does not cover damage caused by normal wear and tear, road debris, chemical stains, chemical corrosion, environmental impact, improper use, or any other aforementioned exclusions listed below. This warranty is non-transferable, and is only valid to the original purchaser.
ARMR 10-Year Extended Warranty
ARMR PPF warrants the product to be free of manufacturer defects, bubbling, cracking, delamination and discoloration for up to 10 years from the date of purchase when exclusively and regularly maintained with Wrap Fresh care products and used as directed in addition to the qualifications for the Limited Warranty have been met. This warranty does not cover damage caused by normal wear and tear, road debris, improper use, improper care, or any other exclusions listed below. This warranty is non-transferable, and is only valid to the original purchaser.
Warranty Exclusions
This Installer Warranty is void if ARMR PPF is installed by a non-authorized installation facility and does not cover workmanship or improper installation errors. The warranty may become void due to improper aftercare, lack of cleaning, use of non-approved cleaning agents/products, and/or misuse of product. ARMR PPF is warrantied on OEM clear-coat surfaces only. Installation on non-approved substrates, repainted surfaces, primer, polyurethane, and vinyl are automatically void of warranty. Installation on non-painted surfaces including but not limited to carbon fiber, chrome, headlights, or taillights are not covered under warranty. ARMR by Wrap Fresh assumes no responsibility in repainting surfaces for any reason. While ARMR PPF is designed to protect your paint, it's not invincible. This warranty does not cover damages caused by normal wear and tear, road debris, severe weather events, chemical stains, chemical corrosion, environmental impacts or any act of God. This warranty may not be modified or extended by any installation facility/dealer. Wrap Fresh is not responsible for costs associated with the installation of replacement materials under warranty including labor costs and transportation costs.
Contact wrapfreshco@gmail.com with any questions about ARMR PPF warranties.
This warranty policy applies only to ARMR PPF products and does not apply to other Wrap Fresh products.
ARMR is composed of 5 uniquely constructed layers that create the industry’s latest wet-or-dry-installation PPF. The individual layers allow for rich color and deep finishes easily mistaken for paint. You no longer have to worry about small scratches and imperfections thanks to the self healing heat properties of our Hyper Finish top layer.
10 YEAR WARRANTY
*When installed correctly and well maintained using Wrap Fresh products, ARMR will easily provide up to 10 years of flawless protection. The ARMR warranty covers yellowing, discoloration, cracking, and bubbling.
