ARMR Return Policy
ARMR PPF RETURNS
To initiate a return, please contact us at wrapfreshco@gmail.com. Include your full name, order number, and the reason for return. We will provide you with details on how to return your product. Please do not return an item without approval, as this may result in forfeiting your return. To qualify for a return, you must meet the following requirements.
- The return must be initiated within 10 days of receiving your product.
- The roll must be in the condition that you received it in once returned.
- The roll must be in its original, undamaged box.
- The roll can not be used, cut, unrolled, or untaped.
If your return is approved by email, we will provide you with the return address.
Restocking Fee
The Wrap Fresh restocking fee is 25% of the order total before discounts and shipping. All ARMR PPF rolls are made-to-order and begin production within 24 hours of placing your order. For this reason, the restocking fee will be subtracted from your total refund for any returns initiated after the 24 hour window. If you need to cancel your order within 24 hours, please let us know, as all rolls start production within 1 business day of your order. The restocking fee is based on the order total before any discounts and shipping if order has been shipped.
Return Shipping
ARMR by Wrap Fresh is not responsible for the cost of return shipping. It is up to the customer to correctly package the contents and return the product to Wrap Fresh.
Damaged or Defective Product Returns
If your product arrived damaged or defective, you may be eligible for a free replacement. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. If your package was damaged in transit, you will need to file a claim through the carrier. If the product is defective, you may be asked to return the product so that it may be evaluated by Wrap Fresh. Please get in touch if you have questions or concerns about your specific item. Visit the ARMR Warranty page for warranty information.
wrapfreshco@gmail.com
Refunds
All ARMR PPF rolls are made-to-order and begin production within 24 hours of placing your order. For this reason, the 25% restocking fee will be subtracted from your total refund for any returns initiated after the 24 hour window. If you need to cancel your order within 24 hours, please let us know, as all rolls start production within 1 business day of your order. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wrapfreshco@gmail.com and also contact your bank.
ARMR Warranty
ARMR Limited Warranty
ARMR PPF warrants the product to be free of manufacturer defects, bubbling, cracking, delamination and discoloration for up to 7 years from the date of purchase. This limited warranty does not cover damage caused by normal wear and tear, road debris, improper use, or any other exclusions listed below. This warranty is non-transferable, and is only valid to the original purchaser.
ARMR Extended Warranty
ARMR PPF warrants the product to be free of manufacturer defects, bubbling, cracking, delamination and discoloration for up to 10 years from the date of purchase when exclusively and regularly maintained with Wrap Fresh care products and used as directed. This warranty does not cover damage caused by normal wear and tear, road debris, improper use, improper care, or any other exclusions listed below. This warranty is non-transferable, and is only valid to the original purchaser.
ARMR Sales
The Seller and the Buyer both acknowledge the sufficiency of this consideration. In addition to the Purchase Price specified in this Agreement, the amount of any present or future use, excise, or similar tax applicable to the sale of the Goods will be paid by the Buyer, or alternatively, the Buyer will provide the Seller with a tax exemption certificate acceptable to the applicable taxing authorities. The Purchase Price is inclusive of sales tax, and is payable by the Buyer unless the Buyer provides the Seller with a tax exemption certificate acceptable to the applicable taxing authorities, in which case the amount of sales tax will be subtracted from the Purchase Price payable by the Buyer.
ARMR PPF Shipping
Due to the complexity of the film, every roll is made-to-order in small lots. Please expect a lead time of about 15-20 days before your order is shipped. Once shipped, domestic transit times should only take about 3-4 days depending on your location. We are based in Denver, CO. Please contact us prior to placing your order if you need special shipping exceptions. If any issues or delays occur, Wrap Fresh will be in touch with your directly.
Additional Provisions
The Authorized ARMR Installer approval is reserved for qualified registered installers deemed worthy of the exclusivity by at the discretion of Wrap Fresh. Any resale of ARMR films outside these guidelines is prohibited and purchase rights will be revoked. The installer assumes the responsibility of communicating these covenants to the customer prior to installation.
ARMR Limited Warranty
In order to qualify for the ARMR Installer Warranty ARMR PPF must be installed by an Authorized ARMR by Wrap Fresh Installer to be valid. ARMR PPF warrants the product to be free of manufacturer defects, bubbling, cracking, delamination and discoloration for up to 7 years from date of purchase. This warranty does not cover damage caused by normal wear and tear, road debris, chemical stains, chemical corrosion, environmental impact, improper use, or any other aforementioned exclusions listed below. This warranty is non-transferable, and is only valid to the original purchaser.
Obligation
ARMR by Wrap Fresh will provide replacement material for the specified amount of product deemed defective in accordance with the warrant policy. If replacement material is not sufficient in satisfying the claim, ARMR by Wrap Fresh, at its sole discretion, will determine if credit shall be issued.
Warranty Exclusions
This Installer Warranty is void if ARMR PPF is installed by a non-authorized installation facility and does not cover workmanship or improper installation errors. The warranty may become void due to improper aftercare, lack of cleaning, use of non-approved cleaning agents/products, and/or misuse of product. ARMR PPF is warrantied on OEM clear-coat surfaces only. Installation on non-approved substrates, repainted surfaces, primer, polyurethane, and vinyl are automatically void of warranty. Installation on non-painted surfaces including but not limited to carbon fiber, chrome, headlights, or taillights are not covered under warranty. ARMR by Wrap Fresh assumes no responsibility in repainting of surfaces for any reason. While ARMR PPF is designed to protect your paint, it's not invincible. This warranty does not cover damages caused by normal wear and tear, road debris, severe weather events, chemical stains, chemical corrosion, environmental impacts or any act of God. This warranty may not be modified or extended by any installation facility/dealer. Wrap Fresh is not responsible for costs associated with the installation of replacement materials under warranty including labor costs and transportation costs.
ARMR PPF Color Lots
Every roll is made-to-order in small color lots. Please note that products that are not ordered together may have different color lots, therefore we cannot guarantee a color will match a previous order. Some color lots may have minimal differences in tone. Your color lot is denoted on the inside of the roll core. Each batch of film is unique and colors may slightly vary.
If you need to order additional film for an existing or returning project, we advise you to contact us and provide us with the color lot code from the roll you previously purchased. While there is no guarantee that we will have a matching color lot available, we will do our best to assist you.
To help avoid any potential issues on full vehicle wraps, it's recommended to wrap the vertical panels (hood, roof, and trunk) last. In the case a color lot match cannot be made, a difference in color on a vertical surface is generally less noticeable because of the angle it reflects light.
If you have a large project coming and don't know how much film to order, please email us directly and we may be able to provide you with a square footage.
ARMR is composed of 5 uniquely constructed layers that create the industry’s latest dry-installation PPF. The individual layers allow for rich color and deep finishes easily mistaken for paint. You no longer have to worry about small scratches and imperfections thanks to the self healing heat properties of our Hyper Ceramic Top Coating.
10 YEAR WARRANTY
*When installed correctly and well maintained using Wrap Fresh products, ARMR will easily provide up to 10 years of flawless protection. The ARMR warranty covers yellowing, discoloration, cracking, and bubbling.
